Spearfishing Wetsuit

FAQ

FAQ

Shopping FAQs


1.What should I do if I want to add or remove the items in the cart?


Please sign into your account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.


Payment FAQs


1. What is PayPal?


PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.


2. After making a payment, can I change my billing or shipping information?


Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact us at "CONTACT US" page on our website.

Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.


3. Can I use other payment methods to pay for the order, such as a credit card or an offline payment method?


We accept credit card, PayPal, etc, as the payment methods.

1). Credit Card. 

including Visa, MasterCard, JCB, Discover and Diners.

2). PayPal. 

The most convenient payment method in the world.

3). Debit Card. 

including Visa, MasterCard, Visa Electron.


Shipping FAQs


1. How do I change my shipping address?


In the event that you wish to change the shipping address after placing an order, please contact us at "CONTACT US" page on our website as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.


2. When will I receive my items after I place an order?


Please refer to Estimated Delivery Time


3. Do you ship to my country and what are the shipping rates?


We ship worldwide and Free Shipping except items which weight exceed 2kg.


4. How do I know if my items have been shipped or not?


When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.


5. How do I track my order?


Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company or at "Track Order" page on our website.


6. Why is my tracking number invalid?


The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes. 

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact us at "CONTACT US" page on our website and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.


7. If Customs duties are incurred, who is responsible for them?


Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges. 


8. If my items are detained by Customs, who is responsible for clearance of the items?


If the items are detained by Customs, the buyer is responsible for clearance of the items.


9. What if my parcel is seized by Customs?


If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.


10. After payment has cleared, how long do I wait until my order is sent out?


Our handling time is 3 business days. This means that your item(s) will generally be sent out in 3 business days.


After Sales FAQs


1. How can I cancel my order, before and after payment?


Cancellation before payment 


If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.


Withdrawing an order after payment


If you have already paid for an order and want to cancel it, please contact us at "CONTACT US" page on our website as soon as possible.


If you are not sure about an issue relating to your order or you wish to change it, please contact us at "CONTACT US" page on our website and put the order on hold while you decide. This will suspend the packaging process while you make changes.


If the package has already been dispatched, then we are not able to cancel or change the order.


If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact us at "CONTACT US" page on our website and we will process the updated order; there is usually no additional fee for this service.


Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.